FAQs

Our vehicle Showroom is located in our St John’s Road facility, just north of Hamilton.

The Auto Solutions Automotive Sales Division is open from 8:00am to 6:00pm Monday through Friday and is also open on Saturdays from 9:00am to 5:00pm for your convenience.

Yes you can test drive any of our vehicles that are for sale. You will need a valid local (Bermuda) drivers license and be accompanied by one of our Sales Professional. Although all cars are usually available, it is always a good idea to make an appointment if you are interested in a particular vehicle to avoid delays.

Yes, we offer one stop shopping with the largest variety of vehicles available for sale anywhere in Bermuda. Your Auto Solutions Sales Professional is fully conversant with all of our vehicles and can assist you in making the best choice.

The most important thing is to allow you enough time for the process. Buying a vehicle is one of the most significant purchases that you will make and you will be living with the results of your decision for many years, so it is important to choose carefully. Take time to shop around and see all of the alternatives. Our Sales Professionals do not pressure anyone to make a fast sale. We want your new vehicle to be the best possible choice for your situation and the beginning of a long and happy relationship with Auto Solutions.

We have the largest automotive sales department on island. In our showroom there is a vehicle for everyone. We pride ourselves on our service ethic, trained technicians and wide-ranging parts inventory. We are committed to improving upon our service group to be the best and most capable on island. Ultimately we have the best selection of vehicles and brands for sale coupled with a solid service organization to protect your investment and keep you on the road.

Bermuda’s unique driving conditions such as stop and go driving, narrow roads and low speeds make automatic transmissions an excellent choice. They are also simpler, safer and easier to handle for first time or inexperienced drivers.

In our hot summers, we find that lighter coloured cars generally stay cooler than darker coloured vehicles, which tend to absorb more radiant heat.

When we import vehicles to Bermuda we bring them in fully loaded with options that are available to Bermuda. The only option to consider at time of purchase is rust proofing which is highly recommended because of our proximity to the ocean.

Yes, but all personalized plates are dealt with through the Transport Control Department (TCD). Their website can be accessed via the Bermuda Government Portal at www.gov.bm in the Transport Control Department section. Any personalizations other than this are not legal in Bermuda.

Yes – no problem! When all of the formalities have been completed we would be delighted to deliver your new vehicle.

Yes, in fact any unused portion of your license, registration and insurance fees can also be transferred to your new vehicle. Your Auto Solutions Sales Professional will be glad to assist you in this process.

Unfortunately we are not able to offer a trade-in service at this time. There are only 2 options to pursue with your old vehicle. You may sell it privately which involves transfer testing at TCD and selling (or giving) it to a new owner. The new owner must register the vehicle in their name at TCD to allow you to be able to purchase another vehicle. Bermuda only allows one vehicle per household. Or, if your old car is at the end of its useful life we can take possession of it, cut it, issue a write-off certificate and dispose of it properly at the dump.

From the time your decision is made it will take approximately 2 days for your car to be prepped and ready for delivery. If bank financing is required, this may take several days depending on your chosen bank and personal situation.

The forms required for insurance are available at Auto Solutions. Your Sales Professional can assist you in filling out the form for your chosen insurance company at time of sale. However, you will be liable for all information that is required to complete the form.

It really depends on personal preference. We deal with all of Bermuda’s insurance companies and find that they provide similar services and offer competitive rates. If you have existing insurance on your old car you can transfer the unused balance to your new vehicle and keep your existing discount.

Besides personal identification (Name, Address, Contact info etc.) and the vehicle information (we can supply this information), your driving history is the most important data. You must be prepared to provide details of accidents, traffic offenses (not parking tickets) and insurance claims for the last 5 years. This information has the greatest influence on the rate that you will be quoted. It is very important to be honest here! Remember, you will be liable for all information that is required to complete the form! If the insurance company discovers that you have not accurately disclosed this information then insurance claims may be denied! If you are new to Bermuda, a letter from your previous insurance company may help you obtain a better discount rate.

In addition to your insurance paperwork, for vehicle registration there are three main forms that you will need to submit: the Vehicle Registration Form, Application to License a Private Car and the Assessment Form. Since Bermuda only allows one vehicle (car) per household, the assessment form links your vehicle to your dwelling and must be signed by the owner of the dwelling. This means that if you are not the owner you must have this form signed by your landlord. The Assessment number of your dwelling is also required and your Auto Solutions Sales Professional can help you determine this number. A great reference for information regarding licensing procedures for vehicles in Bermuda can be found on the Bermuda Government Portal web site at www.gov.bm in the Transport Control Department (TCD) section.

We do not provide financing at Auto Solutions Limited, however, we can assist you through the process of obtaining financing through the local banks. All of the required paperwork for the local banks is available at Auto Solutions Limited for your convenience. Normal turnaround time varies but financing usually involves at least 48 hours to complete.

Our parts service counter is located behind the Rubis Service Station through the iron gates on St. John’s Road. Parking is available at the rear of the building.

We are open from 7:30am to 6:00 pm Monday to Friday and Saturday from 9:00am to 1:00pm.

It is important to have your Chassis or VIN (vehicle identification number). For best results take this number directly off the vehicle. We also need to know the make and model of your vehicle.

Our parts catalogs are VIN driven. It is critical to input the correct VIN in order reduce search time and provide you with accurate information.

Yes, just send an email to us at parts@autosolutions.bm with your VIN and the parts you require and we will reply promptly by email with the price and availability.

In most cases yes we can. Rarely manufacturers stop producing parts if a vehicle has been out of production for several years and there is insufficient demand for that part to make it economical for the manufacturer to continue to supply it.

There are some variables that determine the length of time special order parts take to come in such as where they are being shipped from, whether the manufacturer has them in stock, the size and weight of the part for example. However, we average about 15 working days to get special order parts here.

The short answer is demand. If there is constant demand for a part or accessory we will carry it in stock. We carry all service and consumable parts such as oil filters and brake pads for all the vehicles we sell. We also have a large inventory of collision parts for our vehicles.

Yes, we will take returns on all parts EXCEPT electrical and electronic parts. Please see our returns policy posted at the service counter.

Frequently with electrical problems the fault is not successfully diagnosed and the new electrical/electronic parts are destroyed as result. The client is often unaware and assumes the new part was not required as the fault is not rectified and returns the destroyed part. For electrical faults we strongly recommend you bring your vehicle into our Service Centre and let our highly trained technicians resolve any issues.

Our Service Department is located in our St John’s Road facility, just north of Hamilton.

We are open from 7:30am to 6:00 pm Monday to Friday and Saturday from 9:00am to 1:00pm.

We try to ensure that all vehicles are completed where possible within the same day, however if you require your vehicle by a specific time and we can complete the repairs inside that time we will try to ensure your vehicle is ready inside that time frame.

As we get between 30 and 40 vehicles in for repair each day we endeavor to plan each vehicle into the workshop to ensure all vehicles are completed within the day, however if you require your vehicle by a certain time we will try to ensure it is completed inside that time frame.

Not necessarily, we try to plan our workload depending on the amount of jobs we get in each day, however if you require your vehicle by a certain time we will endeavor to have it completed by then.

Our shuttle does take customers into town and has a time schedule however if you require to be taken to another destination we will try to accommodate you.

Certainly.

Our labour rates are reflective of our technicians ability to carry out the repairs quickly and to the highest standards, our technicians attend manufactures training to ensure they are capable of carrying out the repairs on your vehicle correctly, we also have the latest diagnostic equipment to ensure the time spent working on your vehicle is kept to an absolute minimum.

Yes, wherever possible we will try to accommodate these types of customers.

Unfortunately no, but if your vehicle requires a valet we can have that carried out, but that would be an added cost.

Most definitely, we will only carry out work that is authorized be you.

We are unable to confirm this until we have examined your vehicle, however if we do not have the parts in stock we will endeavour to get them as quickly as possible.

Unfortunately not at this time, however we have an agreement with Rayclan Ltd. who carry out all our bodywork to the highest possible standards.

Generally all our parts are odered by sea which could take up to 6 weeks, however if the parts are urgent and not having the parts could keep the vehicle off the road we will endeavor to get the parts flown in.

Most certainly.

You can call, 295 5000 and ask for service reception.